MingleMic does not support returns of physical products because we do not sell or ship physical goods.
1. Return eligibility
- Physical product returns are not applicable / not supported.
- There is no return window (for example, 7-day or 30-day return) for parcels, because no parcels are delivered.
- There is no product exchange, replacement of damaged goods, or wrong-item return process.
2. What customers purchase
- Prepaid digital wallet credits
- Access to digital communication services (calls / messaging), subject to balance and availability
These are intangible digital offerings and cannot be returned like a physical package.
3. How issues are handled instead of returns
For duplicate charges, failed credit delivery, or payment errors, use our refund process:
- Read the Cancellation & Refund Policy
- Contact support@minglemic.com with payment / order ID, amount, and date
- We typically review within 2–3 business days and initiate approved refunds within 5–7 business days
4. Return shipping
Not applicable. Customers do not need to ship anything back to us. There is no return shipping label or return warehouse address.