1. Overview
MingleMic (“we”, “us”, “our”) provides digital communication services, including audio/video calls and messaging with Call Partners. Users may purchase prepaid digital credits through wallet recharges. This Cancellation & Refund Policy explains when refunds are available and how to request them.
This policy works together with our Terms of Service and Privacy Policy.
2. Nature of purchases
- Wallet recharges add prepaid digital credits to your MingleMic account for use on the platform.
- Credits are digital and non-transferable. They are not cash, bank deposits, or physical goods.
- Because services are digital, there is no physical product return or shipping. See also our Return Policy.
3. Cancellation of payment
If you start a payment but do not complete it (for example, you close the payment page or the bank declines the transaction), no credits are added and no charge should be completed. If an amount appears as a temporary hold on your bank/UPI statement but no credits were added, contact us with your payment details so we can help investigate.
4. When refunds are available
We may issue a refund in these cases:
- Duplicate payment — you were charged more than once for the same recharge.
- Failed credit delivery — payment succeeded but wallet credits were not added due to a technical issue on our side.
- Unauthorized / erroneous charge — after review, we confirm the charge was incorrect.
- Service not usable for a sustained period — at our discretion, if a paid recharge cannot be used because of a prolonged platform outage attributable to us.
5. When refunds are generally not available
- Credits already used for calls, messaging, or other platform services.
- Dissatisfaction with a Call Partner conversation after credits have been consumed.
- Account suspension or termination due to violation of our Terms of Service.
- Change of mind after a successful recharge when credits remain available for use, unless required by applicable law or approved by us after review.
6. How to request a refund
Email us at:
support@minglemic.com
Include:
- Registered phone number / account email
- Payment / order / transaction ID
- Date and amount of payment
- Reason for the refund request
We typically review refund requests within 2–3 business days after receiving complete information.
7. Refund timeline
- Approved refunds are usually initiated within 5–7 business days.
- After initiation, the amount may take additional time to appear in your original payment method (bank / UPI / card), depending on your bank or payment provider.
- Where applicable, unused wallet credits related to the refunded payment may be reversed from your MingleMic wallet when the refund is processed.
8. Partial refunds
If only part of a recharge remains unused, we may, at our discretion, refund the unused portion after verification. Used credits are generally non-refundable.
9. Chargebacks
If you raise a chargeback or dispute with your bank/payment provider, we may pause related account features while we investigate. Please contact us first so we can resolve the issue faster.
10. Changes to this policy
We may update this Cancellation & Refund Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of MingleMic after updates means you accept the revised policy.