1. Who we are
MingleMic (“we”, “us”, “our”) is a voice and video calling platform that connects users with Call Partners, Instant Connect, Random Connect, wallet payments, and private messaging. This Privacy Policy explains what information we collect and how we use it when you use our website, mobile app, and services.
2. Information we collect
- Account information: mobile number, optional email, name, gender, optional bio, password (phone signup), and an optional profile photo or generated avatar. If you use Google Sign-In, we receive your Google account email, name, and profile picture from Google; you also provide a mobile number to complete your account.
- Call Partner & call data: call history, duration, call type (audio/video), ratings and feedback labels, Call Partner pricing, and related earnings records for Call Partners.
- Wallet & payments: wallet balance, recharges, spending, and withdrawal requests. Card/UPI payment details are processed by our payment partner (e.g. Cashfree); we do not store full card numbers on our servers.
- Private messages: direct messages between users and Call Partners, including text, reactions, and related timestamps.
- Technical & usage: online/presence status, device and browser information needed for calls (including WebRTC connection data), IP address for security and abuse prevention, and basic logs.
3. How we use your information
- Create and manage your account and profile, including optional profile photos
- Provide voice/video calls, Instant Connect, and Random Connect
- Process wallet recharges, billing during calls, and Call Partner withdrawals
- Show ratings and reviews for Call Partners
- Operate private messaging and in-app notifications
- Prevent fraud, spam, abuse, and security incidents
- Improve the product and customer support
- Comply with legal obligations
4. Google Sign-In
If you choose “Continue with Google”, Google shares limited profile information (such as email, name, and profile photo) with us so we can create or sign you into your MingleMic account. We do not get your Google password. Your use of Google Sign-In is also subject to Google’s Privacy Policy.
5. Profile photos (optional)
You may upload a profile photo from your device camera or photo gallery on the website or in the mobile app. This is optional. You can keep a generated avatar instead, or use the picture Google already shared if you signed in with Google.
- We accept JPEG, PNG, or WebP images (maximum 2 MB). We crop and resize the image so it can be shown as a profile picture.
- Uploaded photos are stored with our image-hosting provider (Cloudinary) so they can be delivered securely over HTTPS.
- Your photo is shown on your profile, in chat, during calls, on Call Partner listings if you are a Call Partner, and to our support/admin team for moderation.
- We do not use your profile photo for advertising, and we do not upload videos from your gallery.
You can replace or remove an uploaded photo anytime in Settings. Removing it restores a generated avatar and deletes the file from our image host. Deleting your account also deletes the uploaded photo.
6. Sharing of information
We may share information with:
- Other users: profile name, avatar or uploaded profile photo, Call Partner status, ratings, and (for Call Partners during a call) limited billing-related info such as caller wallet availability needed to run the call.
- Service providers: hosting, databases, image hosting (Cloudinary for optional profile photos), payment processors, and infrastructure partners who help us run MingleMic under confidentiality obligations.
- Legal & safety: when required by law, or to protect users, rights, and safety.
We do not sell your personal information.
7. Data retention
We keep account, call, wallet, and chat records for as long as needed to provide the service, resolve disputes, and meet legal requirements. You may request account deletion from Settings; some records may be retained where legally required.
8. Mobile app device permissions
The MingleMic mobile app asks for permissions needed for calls and optional profile photos:
- Microphone: voice and video calls, and Call Partner voice verification when you apply.
- Camera: video calls, and an optional profile photo if you choose to take one.
- Photos / gallery: optional, only to pick a profile photo. You choose a single image. We do not browse or upload your full gallery, and we do not upload videos from your device.
- Notifications: incoming call alerts when you allow them.
You can deny any permission; related features will remain unavailable. In-app chat on mobile is text-based.
9. Security
We use industry-standard measures such as encrypted connections (HTTPS), hashed passwords for phone accounts, and access controls. No method of transmission or storage is 100% secure; please use a strong password and keep your devices safe.
10. Your choices
- Update profile and preferences in Settings
- Upload, replace, or remove a profile photo, or generate a new avatar
- Request account deletion from Settings, or follow the steps on our Delete your MingleMic account page
- Contact us to ask questions about your data
11. Children’s privacy
MingleMic is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided data, contact us and we will take appropriate steps.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of MingleMic after changes means you accept the updated policy.